Privacy Policy 

This privacy notice explains what personal information I collect, why I collect it, how it is stored, and your rights over your data. I am registered with the Information Commissioner’s Office (ICO), registration number ZC118865. 

What information I collect 

I collect the information you share with me when you make an enquiry or begin counselling. This may include: 

  • your name and contact details 

  • your availability and session preferences 

  • emergency contact information 

  • brief information about what brings you to counselling 

  • any relevant information you choose to share during our work 

I also keep brief session notes, as required by professional standards. 

Why I collect this information 

I collect this information so I can: 

  • contact you about appointments 

  • provide counselling safely and ethically 

  • meet professional and legal requirements 

  • keep appropriate records of our work together 

Lawful basis for processing your data 

Under UK GDPR, I process your data under: 

  • Contract – to provide counselling services 

  • Legitimate interests – to maintain records, ensure safety, and meet professional obligations 

  • Vital interests – if I need to share information to prevent serious harm 

How your information is stored 

Your information is stored securely and is not shared with anyone unless required by law or ethical obligations. This may include: 

  • discussing work anonymously in supervision 

  • sharing information if there is a serious risk of harm 

  • complying with a court order or legal requirement 

I will always aim to discuss this with you first, unless it is unsafe or not possible. 

How long your information is kept 

Counselling records are kept for seven years after our work ends, in line with professional guidance. After this time, they are securely deleted. 

Your rights 

You have the right to: 

  • see the information I hold about you 

  • request corrections 

  • request deletion where appropriate 

  • raise concerns about how your data is used 

If you would like to do this, please contact me at info@gemmapozzocounselling.co.uk. 

Concerns or complaints 

If you have concerns about how your data is handled, please contact me and I will do my best to resolve them. If you feel unable to resolve the issue with me, you can contact the ICO directly.